And why the topic of business manners, international etiquette and professional behavior?
Because business runs on relationships and companies that are service-oriented know manners count. Its reflected in the way employees treat each other and the way they treat customers. Technical skills alone will not guarantee success. Courteous, respectful behavior should be a part of the corporate culture.
The following menu of speech topics can be tailored to specific audience needs and objectives. The main goal is to increase confidence and build skills as they relate to interpersonal relationship skills -- those "soft" skills necessary for building rapport and trust with clients, customers, members, associates, and referral sources.
Professional Development:
Manners That Mean Business
(Emerging business manners, rules of etiquette and their role in the workplace)
Mastering International Relations: Customs, Etiquette and Protocol
(Importance of manners and protocol with internationals here & abroad)
Elements of Dining
(Dining, entertaining, and hosting skills expected of a business professional)
Creating a Professional Style
(Behaviors & demeanor expected of a professional)
Meetings: How to Make Them Effective, Efficient & Results-oriented
(Personal leadership skills necessary for conducting effective meetings)
Business Development:
The Business of Getting & Keeping Clients
(Techniques for building and nurturing a client base and referral system)
The Human Side of Quality Service
(People skills necessary for building better relationships with clients)
Networking Know How: Manage the Art of Mingling
(How to network effectively, engage in small talk confidently and build a
professional referral network)
Sales & Marketing:
Personal Marketing Skills for Business Development
(Enhance sales success by building rapport, trust, & distinguishing yourself)
Cross-Cultural Selling: Obstacles and Opportunities
(Similarities & differences to be recognized when selling in an int'l marketplace)
Communication Skills:
Making a Good First Impression Every Time
(Importance of non-verbal communication)
The Art of Small Talk: Big Payoffs
(Develop the ability to converse easily, engage others, and build rapport in
any situation)
Association/Chapter Leadership:
How to Run a Successful Meeting and Survive to do it Again!
(Tips for running meetings successfully and building attendance)
The Care and Feeding of Members
(Techniques for building and nurturing a strong membership base)
Colleges and Universities:
Many colleges and universities today are realizing that training in business manners makes students more attractive to recruiters, both at the undergraduate and graduate levels. Because recruiters often take job positions finalists out to lunch or dinner, its important to prepare students for this experience. A working knowledge of business manners also makes workers more effective in the multi-cultural workplace.
While table manners and dining skills are the most popular training modules, students also benefit from a review of business manners, respectful behavior expected in the workplace, as well as, personal marketing skills for career and business development.
Back To Top
|
