...as do careers. Building rapport and developing long-term relationships require people skills - social skills specifically. The ability to act professionally in the board room as well as a dining room, to feel comfortable in formal and informal situations, and to make people feel valued in your presence, all require a working knowledge of manners, protocol and solid communication skills. A work environment with a respectful attitude toward people impacts the bottom line by enhancing customer relations, keeping good employees, boosting morale and enhancing the organization's image. Social skills are success skills!